Security Portal

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Instacart maintains dedicated Security, GRC, and Privacy programs to ensure the confidentiality, integrity, and availability of our customers' data and privacy. We invest significant resources to safeguard against potential threats while building scalable and robust processes.

This page outlines the high-level details for several of the frameworks, regulations, and certifications that apply to our company as well as specific resources for our Marketplace product offering.


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Get access to this Security Portal
  • Review sensitive security details
  • Unlock documents
  • Submit security questionnaires
  • Ask for more information
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11 Documents
OpenSSL Vulnerabilities
SOC 2 Report
Pentest Report
HIPAA Report
Security Prospectus
Other Questionnaires
VSA Core
Information Security Policy

Product Security

Role-Based Access Control
Audit Logging
Data Security
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Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Responsible Disclosure
Code Analysis
Software Development Lifecycle
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Access Control

Data Access
Password Security


Amazon Web Services
Google Cloud Platform
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Endpoint Security

Endpoint Detection & Response
Mobile Device Management
Threat Detection

Network Security

Spoofing Protection
Virtual Private Cloud

Corporate Security

Email Protection
Employee Training
Incident Response
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Security Grades

Qualys SSL Labs
Landing Page

Trust Center Updates

Instacart's Response to the 2022 OpenSSL 3 Vulnerabilities

Instacart's response to OpenSSL can be viewed here by our Retailer Partners.

Published at 11/03/2022, 7:54 PM*

Instacart SOC 2 Type 2 Report Available for Download

Instacart's SOC 2 Type 2 report for the 12 month monitoring period ending in August 2022 is now available to request and download from our Trust Center.

Published at 11/02/2022, 2:24 PM

Security Notice Regarding Ukraine Conflict

The ongoing conflict in Ukraine and the resulting economic sanctions against Russia have increased concerns of retaliatory cybersecurity attacks against US entities. CISA (Cybersecurity & Infrastructure Security Agency) has recently announced a Shield Up, a general call-to-action for all US entities to increase their security posture and report any anomalous events. Instacart security team is on an elevated monitoring posture and will continue to monitor the evolving situation closely and reassess the risk and our strategy.

-Instacart Security Team

Published at 03/15/2022, 7:22 PM

Security Notice regarding the Log4j Java library

"Log4j" is a widely used software library for logging error messages in Java applications. Beginning December 10th, several major vulnerabilities were discovered in the library, which has prompted immediate responses by Instacart's Security Team.

At this time, we have no indication that these vulnerabilities have adversely impacted our platforms. We have applied mitigations and are patching any peripheral components that may depend on log4j up to the latest available version (2.17). We will continue to monitor our bug bounty program, network traffic, and technology assets for any evidence of compromise or malicious activity.

We will continue providing updates as they become available; please don't hesitate to reach out if you have any questions.

-Instacart Security Team

Published at 01/04/2022, 2:49 AM